The University Libraries recognize the value of OhioLINK print lending for access to books and other materials not owned by the University Libraries. Beginning in July 2021, OhioLINK contracted with a new provider for the courier service. While we expected to see some disruption of service during the transition, the new provider has not risen to the high standard we have come to expect. As a result, it has been more difficult this year to get library materials delivered in a timely manner, causing both frustration and inconvenience for many.

Because of these ongoing delivery issues, OhioLINK will be changing its delivery provider. While this will cause additional short-term gaps in service, we believe that in the long-term services will return to their previous level.

As you plan for the remainder of the spring term, please be aware that:

• From March 11 through April 30, you will not be able to request material through the OhioLINK Central Catalog. This is necessary to avoid a backlog of materials in the system during the transition; however, we are happy to discuss your needs and help you look for alternate formats or other ways to secure materials, such as using Interlibrary Loan, which does not rely on this intrastate delivery service.
• Material requested before March 11 will be delivered, but we anticipate that the service will continue to be slower than normal

These temporary changes in service will allow us to ensure proper handling of shipments and prevent a backlog of material in process as we transition between providers. We are confident that the new company will be able to deliver your library materials efficiently once again.

We understand that the timing of this change is far from ideal. However, OhioLINK libraries share this statewide delivery service with 350 public library locations (which account for two-thirds of delivery activity). High-volume libraries, both public and academic, across the statewide delivery network are experiencing severe service challenges. Because of this, the courier transition could not be scheduled to better align with our academic calendar. We ask for your patience as we implement this long-term solution.

As always, our library staff is available to provide assistance. We will make every effort to help you find the resources you need.

If you have any questions, please contact us at [email protected].